Análisis de la gestión del conocimiento de los procesos productivos en una empresa restaurantera en Mérida, Yucatán

Analysis of knowledge management of production processes in a restaurant company in Merida, Yucatan

Abstract

At present the organizational management is undergoing changes, since it is not enough to have information but it is necessary to know how to use it.  Globalization, Information and communications (ICT) and knowledge centralization have facilitated the operation of companies, but it has also increased competition. Knowledge management has emerged as a value creation tool, capable of giving companies the ability to place themselves in a situation of advantage in the competing market. The present investigation, carried out in the year 2019, through a qualitative, non-experimental and transversal study case, aimed to analyze the current situation of the components that are part of the knowledge management processes in the area of production processes in the company to present proposals for improvement in a restaurant company in Mérida, Yucatán, Mexico. This is due to the fact that the aforementioned company raises its inability to use operational knowledge in its production processes. This diagnosis was made through tools developed from models proposed by recognized authors in organizational matters, such as strength, weakness, opportunity and threat (SWOT) and prioritization matrices, a semi-structured interview and a questionary. All of the above was applied since it is believed that fulfilling this objective would help to understand how to achieve standardization, which is seen as part of its process of value creation and therefore, of the improvement of its market positioning as It is proposed in the company´s vision.

DOI: https://doi.org/10.54167/tecnociencia.v14i1.562